Job Description

IT Business Analyst – £42K

Our client, based in Slough, within the automotive sector, is looking for a Business Analyst to join their IT Change team.

There are 2 roles available – one permanent role and one 12-month contract (maternity cover).

Key Responsibilities:

  • For each change, group of changes or project:
  • Evaluate options and present proposed solutions clearly with supporting analysis for validation and review, to include cost/benefit analysis and business process, application and data impact
  • Ensure quality process, applications and systems documentation is provided and/or updated as a result of any change 
  • Produce clear and detailed documentation of operational business requirements, including functional and non-functional requirements and definition of test plans 
  • Work with the IT Operations team and business stakeholders to establish service design and service levels for new or changed IT systems/services/applications
  • Ensure all changes follow best practice security guidelines, such that capabilities and service provided are ‘secure by design’
  • Undertake acceptance testing and ensure all testing is completed in line with test plans
  • Provide training as appropriate in new or updated processes or application capability, ensuring that users and first line support are fully aware of changes
  • Create and maintain a library of business process documentation, and actively promote simplification and automation of business processes 
  • Under the direction of the Lead Business Analyst, undertake application configuration across test, UAT and pre-prod environments, working with IT Operations team staff to promote changes to production in line with best practice operational controls
  • Provide technical application second line support for incidents raised via the IT Service Desk that cannot be resolved by first line support
  • Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes:
  • Business Relationship Management
  • Transition Planning and Support
  • Release and Deployment Management
  • Service Validation and Testing
  • Plus actively support the IT team in Information Security Management

Key Skills/Experience:

  • Basic understanding of ITIL Service Strategy and Service Transition processes, ideally at least ITIL Foundation certified
  • Good understanding of IT applications and services, with technical IT background, ideally in the financial services/automotive sector

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