IT Business Analyst – £42K

Our client, based in Slough, within the automotive sector, is looking for a Business Analyst to join their IT Change team.

There are 2 roles available – one permanent role and one 12-month contract (maternity cover).

Key Responsibilities:

• For each change, group of changes or project:
• Evaluate options and present proposed solutions clearly with supporting analysis for validation and review, to include cost/benefit analysis and business process, application and data impact
• Ensure quality process, applications and systems documentation is provided and/or updated as a result of any change 
• Produce clear and detailed documentation of operational business requirements, including functional and non-functional requirements and definition of test plans 
• Work with the IT Operations team and business stakeholders to establish service design and service levels for new or changed IT systems/services/applications
• Ensure all changes follow best practice security guidelines, such that capabilities and service provided are ‘secure by design’
• Undertake acceptance testing and ensure all testing is completed in line with test plans
• Provide training as appropriate in new or updated processes or application capability, ensuring that users and first line support are fully aware of changes
• Create and maintain a library of business process documentation, and actively promote simplification and automation of business processes 
• Under the direction of the Lead Business Analyst, undertake application configuration across test, UAT and pre-prod environments, working with IT Operations team staff to promote changes to production in line with best practice operational controls
• Provide technical application second line support for incidents raised via the IT Service Desk that cannot be resolved by first line support
• Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes:
• Business Relationship Management
• Transition Planning and Support
• Release and Deployment Management
• Service Validation and Testing
• Plus actively support the IT team in Information Security Management

Key Skills/Experience:

• Basic understanding of ITIL Service Strategy and Service Transition processes, ideally at least ITIL Foundation certified
• Good understanding of IT applications and services, with technical IT background, ideally in the financial services/automotive sector