Digital Medical Secretary – Manchester – £23K

Our client who offers the UK’s first platform to offer video consultations with patients online and via smartphone are looking for a Digital Medical Secretary to provide a comprehensive and efficient secretarial and administration service across multiple practices and systems.

The salary is £23,000 per annum and offers a hybrid working pattern – 2-3 days in the office and the rest from home.

Hours of work are 9am – 5pm which slight flexibility.

Key Responsibilities:

• Use of Microsoft Word to produce documents from tasks received, such as referrals.
• Update patient electronic records, using clinical systems to complete referrals via ERS.
• Produce a daily list of referrals and tasks that are outstanding, communicate referrals to GPs as required.
• To provide secretarial support to multiple practice staff and clinicians.
• To answer the telephone, taking appropriate action such as booking in appointments as required – To communicate effectively between clinicians/ practice staff and internal teams.
• Be responsible for incoming post, coding and uploading to clinical system.
• Produce appointment letters and did not attend letters as requested by GP and nursing staff.
• Writing SLA’s and workflows for varying practices according to their local pathways.
• Operations: Working alongside the company’s Operations Team to set up GP logins, access and answer general system queries.
• Onboarding: Being the first point of contact for clinical system support for the GP’s during their onboarding program.
• Training materials: Drafting guides and manuals as a point of reference for GP’s.
• Deal with all work in a confidential manner.
• Perform any other reasonable duties which may be necessary for the efficient running of the service.
• To comply with the Company’s Information Security Policy and all other Company Policies applicable to the role.

Principal Skills and Attributes Required:

• Have working experience of using Microsoft Office Application.
• Ability to work on own initiative and to plan and prioritise workload.
• Ability to work as part of a team and under pressure.
• Ability to be flexible and adapt to change.
• Willingness to undertake appropriate training.
• Experience of dealing with matters of a confidential nature.
• Demonstrate sensitivity to the needs of colleagues and patients.
• Demonstrate initiative and self-reliance.
• Keenness to extend knowledge and improve processes/ efficiencies.

Essential Experience:

• Experience in general practice using clinical systems (both EMIS/TPP).
• Minimum of 1-year medical administration experience.
• Excellent grammar, spelling, and punctuation.
• Ability to communicate effectively both verbally and in writing.

Desirable

• Previous experience as a medical secretary within a general practice.
• Touch typing.
• Medical Terminology qualification.