Job Description

Digital Medical Secretary – Manchester – £23K

Our client who offers the UK’s first platform to offer video consultations with patients online and via smartphone are looking for a Digital Medical Secretary to provide a comprehensive and efficient secretarial and administration service across multiple practices and systems.

The salary is £23,000 per annum and offers a hybrid working pattern – 2-3 days in the office and the rest from home.

Hours of work are 9am – 5pm which slight flexibility.

Key Responsibilities:

  • Use of Microsoft Word to produce documents from tasks received, such as referrals.
  • Update patient electronic records, using clinical systems to complete referrals via ERS.
  • Produce a daily list of referrals and tasks that are outstanding, communicate referrals to GPs as required.
  • To provide secretarial support to multiple practice staff and clinicians.
  • To answer the telephone, taking appropriate action such as booking in appointments as required – To communicate effectively between clinicians/ practice staff and internal teams.
  • Be responsible for incoming post, coding and uploading to clinical system.
  • Produce appointment letters and did not attend letters as requested by GP and nursing staff.
  • Writing SLA’s and workflows for varying practices according to their local pathways.
  • Operations: Working alongside the company’s Operations Team to set up GP logins, access and answer general system queries.
  • Onboarding: Being the first point of contact for clinical system support for the GP’s during their onboarding program.
  • Training materials: Drafting guides and manuals as a point of reference for GP’s.
  • Deal with all work in a confidential manner.
  • Perform any other reasonable duties which may be necessary for the efficient running of the service.
  • To comply with the Company’s Information Security Policy and all other Company Policies applicable to the role.

Principal Skills and Attributes Required:

  • Have working experience of using Microsoft Office Application.
  • Ability to work on own initiative and to plan and prioritise workload.
  • Ability to work as part of a team and under pressure.
  • Ability to be flexible and adapt to change.
  • Willingness to undertake appropriate training.
  • Experience of dealing with matters of a confidential nature.
  • Demonstrate sensitivity to the needs of colleagues and patients.
  • Demonstrate initiative and self-reliance.
  • Keenness to extend knowledge and improve processes/ efficiencies.

Essential Experience:

  • Experience in general practice using clinical systems (both EMIS/TPP).
  • Minimum of 1-year medical administration experience.
  • Excellent grammar, spelling, and punctuation.
  • Ability to communicate effectively both verbally and in writing.


  • Previous experience as a medical secretary within a general practice.
  • Touch typing.
  • Medical Terminology qualification.

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