Job Description

Customer Service Representative – £18-21K

Our client, a one of the fastest, most reliable couriers in the UK, are looking for a Customer Service Representative who will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. You must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Salary: £18-21,000 per annum

Permanent, full-time role

Key Responsibilities:

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to up-sell and cross-sell
  • Answer and manage incoming calls, emails.
  • Ability to memorise, recall, or research answers quickly
  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to learn and follow all customer service procedures and policies
  • Aim for customer resolution
  • Take and process bookings, provide shipping quotes, liaise with colleagues and sales for pricing certain shipments, call and liaise with agents for pricing and shipping information
  • Able to address returns, refunds, and shipping tracking numbers

Key Experience/Skills:

  • Previous experience in customer service
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritisation skills
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for positive customer experience and resolution

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