Customer Service Representative – £18-21K

Our client, a one of the fastest, most reliable couriers in the UK, are looking for a Customer Service Representative who will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. You must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Salary: £18-21,000 per annum

Permanent, full-time role

Key Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Able to up-sell and cross-sell
• Answer and manage incoming calls, emails.
• Ability to memorise, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Aim for customer resolution
• Take and process bookings, provide shipping quotes, liaise with colleagues and sales for pricing certain shipments, call and liaise with agents for pricing and shipping information
• Able to address returns, refunds, and shipping tracking numbers

Key Experience/Skills:

• Previous experience in customer service
• Excellent at communicating over the phone and handling phone systems
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritisation skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Customer-focused for positive customer experience and resolution