Customer Service Advisor – £18k – £21k per annum

Our client, a fast and dynamic organisation based in Windsor, is looking for a Customer Service Advisor to handle cases from initial instruction through to the delivery of the required service, complete associated administration and provide a high standard of customer service throughout the process. 

Main Accountabilities:

• Arranging medical appointments for clients applying for Life Insurance according to targets
• Managing pipeline/workflow allocated by the management team
• General correspondence and administration duties 
• Making telephone calls to/from Instructing Party, Doctors, Hospitals, clients. 
• Answering the telephone; ensuring that all calls are dealt with professionally
• Scan documentation onto the company internal system
• Provide an efficient, friendly, and professional service to all customers, clients & colleagues. 
• Assist in the training of new staff
• Chasing and uploading reports and blood results 

Other Duties: 

• To assist with the postal duties and other reasonable operational activities as required.
• To undertake any training as deemed appropriate by Managers
• To carry out any reasonable request made by management
• To comply with the Company’s Information Security Policy and all other Company Policies applicable to the role 

Principal Skills & Attributes Required:

• Organised and able to work on own initiatives
• Friendly and able to work well within a team
• Good Communication skills
• Positive, ‘Can do’ attitude at all times
• Flexible approach to work and workload
• Open and honest approach at all times
• Team player
• Supportive